oksbet Privacy Policy

When you register an account with oksbet, we collect personal information that is necessary to verify your identity and operate your account safely. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID as required by Philippine regulations. We also collect transactional data such as deposit records, withdrawal requests, betting history, and account balance changes each time you interact with the platform. Device and usage data — including your IP address, browser type, operating system, and session timestamps — are recorded automatically to help us maintain platform security and detect fraudulent activity. If you contact our support team, we may retain records of that correspondence to improve the quality of our service. All information collected is limited to what is genuinely necessary for operating a licensed and compliant gaming platform in the Philippines.

The personal data we hold is used strictly for the purposes of running and improving the oksbet platform for Philippine members. We use your account details to verify your identity, process deposits and withdrawals, apply bonuses from our Rewards programme or Voucher page, and communicate important service updates to you. Transactional data helps us detect unusual activity, prevent fraud, and comply with anti-money laundering obligations under Philippine law. Usage and device data allows us to optimise our mobile platform performance and resolve technical issues faster. We may send you promotional messages about new features, bonuses, or platform updates — you may opt out of marketing communications at any time by contacting [email protected]. We do not sell, rent, or share your personal information with third-party marketers under any circumstances.

oksbet does not sell your personal data to any external organisation. We may share limited information with trusted third-party service providers — such as payment processors and identity verification partners — solely to the extent necessary to deliver our services to you. These partners are bound by strict data processing agreements and are not permitted to use your information for any purpose beyond fulfilling their role in our service chain. We may also disclose your information to regulators, law enforcement agencies, or government authorities in the Philippines when required to do so by law or valid legal process. In the event that oksbet undergoes a business restructure or merger, your data may be transferred to a successor entity, subject to the same privacy protections described in this policy. Any third-party disclosure will always be handled with the minimum data necessary and only for legitimate, lawful purposes.

Your personal data is retained for as long as your account remains active and for a further period as required by Philippine regulatory and legal obligations — typically five years after account closure for financial records. We use industry-standard security measures including data encryption in transit and at rest, access controls, and regular security audits to protect your information from unauthorised access, loss, or alteration. While no digital platform can guarantee absolute security, oksbet takes all reasonable precautions to keep your data safe and continuously reviews its security practices. If you suspect that your account has been accessed without your authorisation, please contact [email protected] immediately so we can investigate and take protective action. Members are also responsible for keeping their own login credentials secure and should never share their username or password with anyone.

As a member based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask for your data to be deleted where there is no overriding legal reason for us to retain it. You may also object to certain types of data processing, request that we restrict processing while a dispute is resolved, or ask for a copy of your data in a portable format. To exercise any of these rights, simply send a written request to [email protected] with your registered account email and a description of your request — we aim to respond within 15 business days. Please note that some requests may be limited by our legal obligations, such as the requirement to retain transaction records for regulatory compliance. For more information about how oksbet handles platform rules and member obligations, please review our Terms and Conditions.

This Privacy Policy is effective as of 1 January 2025 and applies to all members of oksbet across the Philippines. We may update this policy from time to time; any changes will be published on this page with a revised effective date. Continued use of the platform after an update constitutes acceptance of the revised policy.